Troubleshooting
Q. Dual Nvidia GPUs is causing my video wall output to stutter and tear, how do I fix it?
A. After setting up your Mosaic, please go to the NVIDIA Control Panel > (Under) 3D Settings > Manage 3D settings > Click on the Program Settings Tab
PRIME’s Executable
- Select the PRIME version you want to apply the setting to
- For the video card that is connected to the Windows Desktop Monitor, please set the CUDA - GPUs and OpenGL rendering GPU options to that particular video card in which PRIME Playout/Scene Designer and Windows will be using.
- In this case, I have set the Quadro P620 to PRIME’s executable
- In this case, I have set the Quadro P620 to PRIME’s executable
PRIME Engine’s Executable
- Select the PRIME Engine executable
- For the video card in which you have up to 4 displayports connected and set up for Mosaic, please set the CUDA - GPUs and OpenGL rendering GPU options to that particular video card in which PRIME Engine will be using.
In this case, I have set the RTX A5000 to PRIME Engine’s executable
Q. Can I update my Microsoft operating system?
A. Chyron recommends staying current on Microsoft-issued patches and updates for Windows
operating systems. However, updates should be performed during scheduled downtimes to avoid the possibility of interrupting other workflows or services. We recommend not using auto-update for this reason.
See the General Recommendations section for system maintenance and IT guidelines.