This document provides a detailed overview of the workflow during a race day.
Roles and Responsibilities
Responsibilities are categorized into four distinct roles:
🅿️ PR = Personnel at the race track
🅾️. LS = Operator and live support
📞. RS = Remote support expert
🔧. ES = Engineering support team
Each task outlined in this document is associated with a specific responsible role.
In the event of an issue or if the designated tasks cannot be executed, the individual assigned to the responsible role must reach out to the remote support expert 📞 RS.
The 📞 RS will then assume responsibility for troubleshooting to resolve the issue. If the 📞 RS is unable to resolve the issue, they are responsible for escalating it to the engineering support team 🔧 ES, who will then take charge of the troubleshooting process.
Details regarding the methods of contacting support and the corresponding response times are outlined in the SLA/SQA document.