01: Installation

Hardware

Chyron built hardware qualifies for running Paint 10. Here is the list of recommended hardware:

Mainboard

• Supermicro X13SWA-TF

CPU

• Intel Xeon w5-3435X

Memory

• 64GB DDR5 4800Mhz

Graphics

• NVIDIA RTX A5000

SSDs

• 3x Micron 7450 MAX U.3 3,2TB 15mm Gen4 x4
• See the "Media drives" section for more info.

Installation on MS Windows

Paint 10 is certified to run on:

Microsoft Windows 11 Enterprise version 24H2

Anti Virus

Windows services

UAC settings

Disk recorder video file allocation needs elevated user privileges. The allocation is performed first time the application starts or after the video file size is changed in application config.

To meet that requirement, either:

• start the application as an administrator (right-click application icon, select Run as administrator)
• set the UAC level to 'Never notify' at the User Account Control Settings dialog (Control Panel → User Accounts → Change User Account Control Settings)

Windows firewall

It is recommended that the Windows firewall is enabled with exception or rule for dedicated UDP port using for remote control of Paint.

Windows 11 notice

Windows 11 upgrades with an official image for Paint are handled by sales. Please contact your sales representative to move to a verified Windows 11 image. This image is only tested with Matrox i/o boards.

NVIDIA Display Drivers

Systems equipped with NVIDIA GPU require following display drivers installed.

‎NVIDIA website: http://www.nvidia.com

Setting

NVIDIA graphics drivers must be properly configured for running Paint.

Open Control Panel-Display-Settings and set Color quality to 32 bits. Driver setting is done automatically using NVIDIA applications profile for Paint 10 during application installation.

Important

You must reinstall Paint after upgrading or reinstalling the NVIDIA driver!

How to know what is the current driver version

Do a right mouse click on an empty desktop. A popup menu appears. Select "NVIDIA Control Panel".‎
‎
‎

Click "System Information" in the left-bottom corner:‎
‎

Read the GPU name in the left column and driver version in the right column.

UHD Video Modes

UHD (4K) video modes require a more powerful GPU card than normal HD. Minimal requirement is NVIDIA Quadro P4000. 

Supported Video Cards

Matrox

• DSX LE4 LP /4
• DSK LE4 LP /8
• DSK LE4 FH /4
• DSX LE4 FH /8
• DSK LE4 FH /X2
• DSX LE5 12G (4K video)
  ‎DSX LE5 D25
  ‎DSX LE5 Q25

Driver

Driver 10.5.101 has to be installed. This driver is available on https://da.chyron.com/ in Paint installer section

If you are not sure which video card or driver version is installed then start Matrox X.info "C:\Program Files\Matrox DSX-TopologyUtils\System64\mveXinfo.exe". It starts automatically. See this icon in taskbar:

The driver version is printed here:

Video IO configuration selection

The video board supports multiple input/output configurations. The current setting is visible in the X.info application. See screenshot above. Look for “SDI in: Out: “.

Supported configurations

The configuration is programmed in the board and can be changed by supplied command line tool:

"C:\Program Files\Matrox DSX-TopologyUtils\drivers\mvConnectorConfig.exe"

For example, if you want to change the configuration to 3 inputs and 1 output on LE4 LP /4 board you do this:

Open command prompt (start cmd.exe)

• cd "C:\Program Files\Matrox DSX-TopologyUtils\drivers"
• mvConnectorConfig.exe" -3in1out
• If you have multiple cards you have to set them individually by adding serial number after the configuration type and separated by character =. E.g.
  ‎mvConnectorConfig.exe -3in1out -sn=A530986
• The configuration process takes a while. When it finishes you are asked for a PC reboot to apply the changes.

Supported video formats

• SD 576i 50, SD 486i 60M
• HD 1080i 50 or 60M
• HD 720p 50, or 60M
• 3G 1080p 50 or 60M
• 4K 3840x2160 50, 60, 60M

LE4 LP/4 connectors

LE4 LP/8 connectors

One 4K video uses 4 connectors.

LE4 FH connectors

One 4K video uses 4 connectors. The first 4K input connectors must be either In 0 or In 4.

 

Matrox M264 codec card

Matrox M264/S2 card is required for real time H.264 codec in 4K (UHD). No other codec setting is sup

Media drives

Paint requires dedicated media drives for storing video. It is not allowed to use a drive that is accessed by other applications during Paint operation.

You can choose from several approved setups. The total media drive performance requirement depends on the number of cameras and video format.

Supported configurations are

• 1-6 HD cameras
• 1-3 4K cameras

Video file size

The longer video DAT file the longer time it takes to start the Paint. It is not recommended to store more than 5 hours of video.

SSD drives

Always leave at least 20% of free space on a SSD drive! Do not fill up the space with either the main video dat file or with any other files. The 20% of the total space has to be just empty. SSD requires this empty space to be able to achieve high sustained write speeds.

Microsoft Windows Notice!

Disk recorder video file is not supported to be located on C: drive.

Jog/Shuttle controller

Please install appropriate drivers downloadable at https://da.chyron.com/ download area under the Paint category, e.g. cdi_shuttle_win_2.81.exe.

Please restart your computer after the driver installation.

Sentinel key USB driver

Please install USB driver for Sentinel dongle with Paint 10 license.

Downloadable at the Chyron Download Area https://da.chyron.com/ under the Paint category Sentinel_System_Driver_Installer_7.5.8.exe

Java

Since Paint 8.5, Java runtime is distributed along the application and does not have to be installed on the system prior to using the application.

‎Folder Structure

Paint uses the folders as follows:

Application folders:

Data folder (containing clip data file, tools, skins, etc.):

Log folder:

Software Installation

To install Paint 10 please run PaintSetup <version>.exe

This installer will guide you through the installation process.

Software updates

Paint 10 can be upgraded when the new version is released. All your configurations are preserved.

Each release has its version. Major number . Minor number . Revision number.

For example 7.0 or 7.0.2. Updates done in releases with changed revision version number are bug fixes or very small improvements. Change in minor or major version number indicates bigger changes.

You should always read Release Notes before upgrading the application. If your application is running fine, do not upgrade to a new major version.

All updates are available at Chyron Download Area, https://da.chyron.com/

Please ask Chyron support to obtain a login email and password to access this site. You can register your email address to receive notification emails about new releases.

Silent Installer mode

In Silent mode, the installer does not show a step-by-step dialog. Instead, it runs without any user interaction, using default installation options. This way of installing Paint is suitable for automated environments.

MS Windows

To start installation in silent mode, start the installation process from command prompt, using following parameters:

For detailed info on possible installer parameters, see InnoSetup Command Line Parameters.

Example:

PaintSetup10.3.exe /VERYSILENT /SUPPRESSMSGBOXES /LOG="PaintInstLog.txt"

License

The license is programmed into the Sentinel USB dongle. The dongle is required to run Paint 10 and it has to be present during the application operation. Removing the key might shut down Paint 10.

License update

MS Windows

Run Start → Paint 10 → Chyron License Updater.

The updater shows all licenses present in the license key. Press Yes to run the update. Connection to the Internet is required.

Version licensing

Major versions of Paint are licensed separately requiring purchase of new license followed by an key update before use.

Performance monitoring support

To easily identify possible performance bottlenecks, Paint 10 publishes numerous runtime parameters. By default, the app is using browser-based monitoring.

Displaying Paint performance counters

To immediately view Paint performance counters, locate the URL defined in Config Editor's General page → Watch Publisher URL and input it to a web browser.

Windows Performance Monitor

Previous form of Windows Performance Monitor counters can be enabled by renaming the library WatchPublisherWinCounters.dll to WatchPublisher.dll and then putting it in the root installation directory instead of the existing one.

Performance Monitor tool can be then found in the Start menu → Control Panel → Administrative Tools. Alternatively, you can enter the phrase 'perfmon' into the Start menu search box and hit Enter.

After opening the WPS window select Performance Monitor in the Performance → Monitoring Tools. A graph view shows up. Press the right mouse button over the graph area and select Add Counters... in the popup menu. In the Available counters list, locate and add Chyron categories. Paint application must be already running when adding counters to graph.

Recording Paint performance counter logs for later analysis

To record performance counter log, locate Data Collector Sets → User Defined node in the Performance Monitor tree. Click the right mouse button over the Paint set and choose Start in the popup menu. Choosing the Stop menu item finishes data collection.

Performance log files are stored in the C:\log\Chyron directory.‎ 

Troubleshooting

However, we make an effort to eliminate any errors in the application, sometimes problems can occur. Installation of Paint 10 includes a diagnostic tool, which gathers system information and log files, configuration files and other auxiliary setting files. It helps us to determine a reason.

Diagnostic Tool service offered automatically after the crash of the application has been detected. Alternatively, if the user experiences any problem, it is possible to launch the Diagnostic Tool from the Start menu - Paint 10 - Chyron Diagnostic Tool and follow the instructions. The output compressed zip file can be directly uploaded to our support center or sent via email.

Since Paint version 8.1.4 the TeamViewer QuickSupport is also available, enabling real time remote assistance from one of our specialists for help with serious or time-sensitive issues.

Adjustable error log verbosity

You can adjust the verbosity of logging for different modules of the application. It can be done by switching type of logging inside the config editors Logging tab.

Module attributes

‎